Notice of Nondiscrimination

California Center for Behavioral Health (CCBH) complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin (including limited English proficiency and primary language), sex, age, or disability in its health programs and activities.

Free help we provide

For people with disabilities: reasonable modifications and appropriate auxiliary aids and services, free of charge and in a timely manner, to communicate effectively with us — for example, a qualified sign language interpreter for your telehealth visit, or written information in large print, plain text, or other accessible electronic formats.

For people whose primary language is not English: language assistance services, free of charge and in a timely manner, where needed for meaningful access — for example, a qualified interpreter by phone or video, or written information in other languages.

How to get this help: call our office at (925) 289-9022 (TTY: 711) or fax (888) 965-0556, or tell any staff member. Translated and accessible documents can be sent to you electronically, or on paper if you need it. Please tell us what you need when you schedule so we can have it ready before your visit. More about accommodations is on our accessibility & accommodations page.

If you believe we have failed

If you believe that CCBH has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can file a grievance with us: California Center for Behavioral Health, Attn: Nondiscrimination Grievances, 925 Ygnacio Valley Road, Ste 205, Walnut Creek, CA 94596; phone (925) 289-9022 (TTY: 711); fax (888) 965-0556; email office@calcbh.org. You can file a grievance by mail, fax, phone or email. If you need help filing a grievance, our staff will help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201; 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at hhs.gov/ocr/complaints.

This notice is available on this website at calcbh.com/nondiscrimination.html, and in alternate formats on request.